Evo Appliance Repair Ltd. (“Evo”, “we”, “us”, or “our”) is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy laws.
By using our website at evoappliances.ca or booking our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal information that you voluntarily provide to us, as well as certain information automatically collected through your use of our website.
1.1 Information You Provide
- Full name
- Email address
- Phone / mobile number
- Service address (for in-home repair appointments)
- Appliance details and description of the issue
- Any additional information provided in contact or booking forms
1.2 Information Collected Automatically
- IP address and browser type
- Pages visited, time spent on pages, and referring URLs
- Device type and operating system
- Cookie data and similar tracking technologies (see Section 7)
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To schedule, confirm, and carry out appliance repair appointments
- To contact you regarding your service booking or follow-up
- To send service reminders, receipts, and warranty information
- To respond to inquiries submitted through our contact or booking forms
- To send promotional emails or offers where you have provided express consent (CASL-compliant)
- To improve our website content and user experience
- To comply with legal and regulatory obligations
We do not use your personal information for automated decision-making or profiling.
3. Legal Basis for Processing
Under PIPEDA, we rely on the following bases for processing your personal information:
- Consent: You have given clear consent when completing our booking or contact forms
- Contract: Processing is necessary to fulfill your service request
- Legitimate Interests: To improve our services and communicate with existing customers
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information with:
Service Scheduling Platforms: We use Workiz (workiz.com) as our field service management platform to process and manage bookings. Workiz handles your name, contact details, and appointment information.
Google Services: We use Google Analytics to understand website traffic and Google Business Profile to manage our online presence. These services may collect anonymized usage data.
Legal Authorities: We may disclose information if required by law, court order, or government authority.
All third-party service providers are required to handle your data securely and only for the purposes we specify.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, and in compliance with applicable legal and tax requirements:
- Booking and service records: 7 years (required for business and tax records in Canada)
- Marketing consent records: Until consent is withdrawn or 3 years after last interaction
- Website analytics data: 26 months (Google Analytics default)
- Inquiry/contact form submissions: 2 years
You may request deletion of your personal information at any time (subject to legal retention requirements) by contacting us at info@evoappliances.ca.
6. Your Rights Under PIPEDA
As a Canadian resident, you have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Correction: Request correction of inaccurate or incomplete information
- Right to Withdraw Consent: Withdraw consent for marketing communications at any time
- Right to Erasure: Request deletion of your personal data (subject to legal retention obligations)
- Right to Complain: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated
To exercise any of these rights, contact our Privacy Officer at: info@evoappliances.ca or +1 (604) 200-3054.
We will respond to all privacy requests within 30 days.
7. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.
Strictly Necessary Cookies: Required for core website functionality (booking form, navigation). Cannot be disabled.
Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics). Can be disabled via our cookie consent banner.
Marketing Cookies: Used to track the effectiveness of advertising campaigns. Only activated with your explicit consent.
You can manage your cookie preferences via the cookie consent banner shown on your first visit, or by adjusting your browser settings. Note that disabling certain cookies may affect website functionality.
For full details, see our Cookie Policy.
8. Newsletter & Marketing Communications (CASL)
If you subscribe to our newsletter or opt in to marketing communications, we comply with Canada’s Anti-Spam Legislation (CASL). This means:
- We only send commercial electronic messages to individuals who have provided express consent
- Every marketing email includes a clear and functional unsubscribe mechanism
- We honour unsubscribe requests within 10 business days
- We maintain records of consent as required by CASL
To unsubscribe from marketing emails, click the unsubscribe link in any email or contact us at info@evoappliances.ca.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. These measures include:
- SSL/TLS encryption for all data transmitted through our website
- Access controls limiting who within our organization can access personal data
- Secure third-party platforms (Workiz, Google) with their own security certifications
While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
10. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
11. Children’s Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised ‘Last Updated’ date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Officer:
Evo Appliance Repair Ltd.
Address: 5515 Boundary Rd, Vancouver, BC V5R 0E3, Canada
Phone: +1 (604) 200-3054
Email: info@evoappliances.ca
Website: evoappliances.ca
You also have the right to contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca if you are not satisfied with our response.